Why is VerbatimTPV the Right Choice For Your Business?
In business since 1995, VerbatimTPV offers the Services and Price
businesses expect in today's competitive environment.
We offer a straight forward, easy to use, package of services
which include:
Quick Start-up
For many customers, TPV is one of the last pieces to be in place
before they open for business. Others need to find a new TPV provider
who truly understands their service and cost requirements. And still
others need to change their TPV script because of changes in their business.
In either case, the ability to get your TPV service running quickly is
critical. VerbatimTPV has been building TPV scripts and call processing
programs for over 15 year. We will have your program up and running within 48 hours.
Low Cost per TPV
Whether you use TPV for FCC compliance or transaction documentation,
TPV is good insurance. A good TPV can literally save you thousands of dollars,
and the right TPV might even save your business. Despite its potential importance,
the cost per TPV should be as low as possible. VerbatimTPV offers the highest
level of service at the lowest cost in the market today.
Toll Free Access
Each of our customers receives a Toll Free number to call our system.
No need to set up calling special plans, PBX routing tables, no special
dialing codes. Simply program the number we assign into your phones or
predictive dialers and you are done.
TPV Review at no additional cost
An integral part of TPV is the ability to play back or review a
TPV in response to FCC, PUC, customer inquiries, or internal call
quality audits. At VerbatimTPV you are never charged to review your
TPVs. TPVs can be review in either of two ways: you call review them
via a secure web site, or, you can retrieve them over the telephone.
Web Access
We give our customers’ access to their TPVs via a secure website.
This allows you to review your TPVs 24 by 7. See Web site description.
Daily Report
Each morning (just after midnight) VerbatimTPV automatically generates
and e-mails a report containing call information from the previous days'
activities. These reports provide you with the information you need to
track sales, representative's activities, or compliance rates. The standard
report is easy to read, and can be easily imported into your tracking database
for any additional processing. We will also customize your reports to
include the information you need, in the format you need it.
All TPVs archived at no additional cost
All TPVs are stored on a secure website and are available for
review7/24 for the first 90 days. After 90 days they are permanently
archived at a separate and secure location. If you need to review a
TPV that is older than 90 days , simply notify us and we will reload
it at no cost.
No Voice Recognition
In a perfect world, Voice Recognition allows the system to understand
what the customer is actually saying (like HAL from 2001: a space odyssey.)
In reality, this technology has not been perfected. If the computer is
waiting for a "Yes" or "No" response, but hears anything else like a "cough", or
"Ummm" or " Ya" , or Kids screaming in the background, it will ask the
question again (and again) until it hears what it has been programmed to
hear. This in turn causes customer irritation and confusion. It also
degrades the quality of the TPV and increases the total call duration.
Of course, the longer the call, the more it will cost our customers.
At VerbatimTPV we are dedicated to keeping our quality at the highest
possible level at the lowest possible cost.
No Live Agents
Let's face it, people can be inefficient. Don't get us wrong, some our
best friends are people. But, when you are talking about getting something
right 100% of the time, thousands of times a day, at the lowest possible cost,
you have to find another solution. By not offering a Live Agent option, we
are able to produce a consistent, reliable, fast, and inexpensive TPV and
not spread that overhead over all our services.
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