Voice Logging System

When customers hear themselves agreeing to a product sale, they can relax, knowing that they were not tricked or duped by a sales agent or services rep. This points to one of the great benefits of using a voice chronicle. Even if a regulatory body doesn't require your company to provide a "witness" to agreements, it's a good idea, and many businesses do it. It only takes one extended period of customer dissatisfaction and haggling, a scenario that can involve attorneys' fees and more, to see how much better the situation might have been if only you'd had a record of the customer's voice.

This is a voice logging system that eliminates human error. No slurred speech or incorrect entries means your customer won't have any reason to further dispute a transaction after playback. The automated nature of our system eliminates variables and creates a clean, straightforward witness that virtually eliminates time spent clearing up customer issues. It's well worth the cost of the Verbatim TPV service, and then some.

Digital Voice Log: Perfectly Clear

Digital recording on compact disc, technology that's been in active use since 1990, provides both crystal clear sound quality and space-sensitive storage capabilities. Further technology allows digital information to be transmitted electronically and this means playback options are convenient, wherever you have access to a computer or telephone. The beauty of voice log storage with Verbatim TPV is tied in with this clarity and simplicity.

What else can you expect?

  • Our voice logging system can be changed within 48 hours to accommodate sales flights or a new product mix.
  • Immediate review: Recordings can be checked for quality and content right away.
  • The system records all voice logging activity and accurately reports through email.
  • The digital medium allows for highly flexible storage and transmission.

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Testimonials


"We have been using VerbatimTPV for over 10 years. Their customer service and price are excellent. I can count on the VerbatimTPV to always be working, which is important to our business. VerbatimTPV is able to make changes to our scripts very quickly."
--Kim Norman Cortina
--FamilyHealth Ins. Network, Inc.

"I would strongly recommend that any Telemarketing operation use VerbatimTPV as their Verifier. In our business, we receive many questions, and challenges from our customers concerning the product they purchased and at what price. In every case VerbatimTPV had the TPV we needed available for playback. Once the customer can hear their own voice agreeing to the product sale, they are happy and so are we."
--Patrick Oíhare
--Global Telemarketing Solutions, Inc.

"Great price. Great customer service. Very dependable. We can rely on VerbatimTPV to meet our service requirements. We have a large daily call volume that canít wait. VerbatimTPV is always up and working. This is one part of my business that I donít have to worry about."
--Carl Beaverman
--Sense Cablevision, Inc.